• Policies & Procedures
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​Scope of Practice
Sun City Massage’s therapists and instructors are licensed professionals who are held to the highest standards of the American Massage Therapy Association, the Texas Department of Licensing and Regulation, and the Texas Education Agency. Our therapists and/or instructors do not diagnose illness or disease or prescribe pharmaceuticals. None of the services provided are a substitute for medical attention.
In our commitment to providing a unique and outstanding experience to all of our clients and out of consideration for our therapists’ and clients’ time, we have adopted the following policies.
Conduct
All forms of misconduct are forbidden. Clients understand that any illicit or suggestive remarks, advances, or gestures will result in the immediate termination of the individual employee session, and a report will be filed with the company. The company will be responsible for any disciplinary action. Companies are under a “three strikes rule” and any documented incidents over three with the same company will result in the cancellation of the contract and forfeiture of future services and any prepaid funds.
Tardiness
Clients need to have a designated area ready 10 minutes prior to the scheduled appointment to allow the Sun City Massage & Wellness time to set up equipment. Any delay in time will be deducted from the service time.
In the event the Sun City Massage & Wellness arrives late to the agreed location, the client will either receive a refund for the time missed or have the equivalent time added to the original end time to make up the difference. The option used will be dictated by client desires and staff availability.
Cancellations
Appointments may be cancelled up to 12 hours before the event. 
Payments
Payments are due at time of service unless otherwise expressed in writing.
Failure to make timely payments will result in a $35 per month late fee. Clients who do not submit payment for 90 days after the due date, will have their contract cancelled and will be barred from receiving future services until their account has been paid in full. Clients who do not submit payment for 180 days after the due date, will be referred to a collection agency.
Refunds
All refunds are subject to the cancellation policy. If there is an issue concerning the quality/ quantity of service, the client may receive a credit for the agreed upon amount or a refund will be issued to the method of payment. The final decision will be made by Sun City Massage & Wellness.
Returned Payment
If a payment is returned for insufficient funds, the client will be charged and insufficient funds fee of $45.00, as well as the full amount for services rendered. If a payment is returned twice, all future payments from the client must be prepaid 2 weeks in advance.
Discounts
Any discount due to a client must be presented before the service is complete. No retroactive discounts will be applied.
Appointment Reminders
Sun City Massage & Wellness may send appointment reminders, which could be in the form of a message left over the phone either with an individual, on an answering machine, a written reminder sent through the mail, or a text message to the phone number on file. 
Health Care Disclosure
We may disclose health information for issues related to public health and health oversight; to notify or assist in notifying a family member; to seek payment from insurance; in any instance prescribed by law; and as otherwise outlined in the Sun City Massage & Wellness Notice of Privacy Policy.