Policies & Procedures
Scope of Practice
Sun City Massage’s therapists and instructors are licensed professionals who are held to the highest standards of the American Massage Therapy Association, the Texas Department of Licensing and Regulation, and the Texas Education Agency. Our therapists and/or instructors do not diagnose illness or disease or prescribe pharmaceuticals. None of the services provided are a substitute for medical attention.
In our commitment to providing a unique and outstanding experience to all of our clients and out of consideration for our therapists’ and clients’ time, we have adopted the following policies.
Clients need to have a designated area ready 10 minutes prior to the scheduled appointment to allow the Sun City Massage & Wellness time to set up equipment. Any delay in time will be deducted from the service time.
In the event the Sun City Massage & Wellness arrives late to the agreed location, the client will either receive a refund for the time missed or have the equivalent time added to the original end time to make up the difference. The option used will be dictated by client desires and staff availability.
Appointments may be cancelled more than 24 hours.
Payments are due at time of service unless otherwise expressed in writing.
Contracted wellness visits- Payments are due in accordance the pay schedule agreed upon in the contract. Payments can be made by check or credit card, in person, or online.
Failure to make timely payments will result in a $35 per month late fee. Clients who do not submit payment for 90 days after the due date, will have their contract cancelled and the remaining amount due for the contract (in addition to the funds owed) will be due. Clients who do not submit payment for 180 days after the due date, will be referred to a collection agency.
Late payments will result in a $35 charge per incident. Clients who do not submit payment for 90 days after service, will be barred from receiving future services until their account has been paid in full. Clients who do not submit payment for 180 days after service, will be referred to a collection agency.
Clients who have failed to make timely payments will be barred from receiving future service.
All refunds are subject to the cancellation policy. If there is an issue concerning the quality/ quantity of service, the client may receive a credit for the agreed upon amount or a refund will be issued to the method of payment. The final decision will be made by Sun City Massage & Wellness.
If services are cancelled by Sun City Massage & Wellness and the cancellation does not involve client misconduct, a refund will be issued to the method of payment. If services are cancelled by Sun City Massage & Wellness due to misconduct on the client’s part, the client will not receive a refund or credit of any kind.
If a payment is returned for insufficient funds, the client will be charged and insufficient funds fee of $25.00, as well as the full amount for services rendered. If a payment is returned twice, all future payments from the client must be prepaid 2 weeks in advance.
Any discount due to a client must be presented before the service is complete. No retroactive discounts will be applied.
Sun City Massage & Wellness may send appointment reminders, which could be in the form of a message left over the phone either with an individual, on an answering machine, or a written reminder sent through a text message or email.